Frequently Asked Questions
GENERAL
Is the cork yoga mat suitable for all yoga styles?
We recommend our cork yoga mats are best suited to restorative, meditation and yin yoga styles to ensure longevity. However it can be also used for all styles of yoga including Bikram and Hot Yoga.
What are your products made out of?
Our products are made with natural and recycled cork. Our yoga mats are backed with natural tree rubber and contains no PVC, PER or TPE or adhesives.
How do I care for my mat?
- Use indoors on a flat hard surface.
- No jewellery whilst practicing.
- Exercise clean hygiene - no dirty feet (this may stain the cork natural light colour).
- No shoes on the mat.
- Light wipe up with lemon and water after use. Lay it flat to dry naturally.
- Store away (rolled up or flat) when not in use to avoid it potentially getting dirty; anyone stepping on it or pets making it their bed.
- Do not fold your mat.
Will the cork crack?
The cork is a thin layer which allows maximum flexibility and will not crack.
My cork yoga mat is shedding. Is this normal?
In short, yes. As cork is a natural product over time it will shed however should not affect the quality of your practice.
SHIPPING
Do you ship outside of Australia?
We currently only deliver certain countries outside Australia. Please see below list of countries currently available for delivery. However please contact us at connect@erthelife.com to make an enquiry and we will try and assist you.
When will my order be shipped?
It takes 2-3 working days to prepare you order to be dispatched. Different items may be shipped separately.
How long does it take to deliver?
Delivery varies depending on your location. It usually takes 3 to 25 working days depending on your delivery address.
How much are shipping costs?
All orders over $99 receives free delivery worldwide. Shipping fees charges are as follows for all orders below $100:
$15 Shipping Fee for all orders below $100:
- Australia
- Hong Kong
- Macau
- China
Some items below $100 will be provided with free shipping to Australia (eg, Myotape Mouth Tape)
$20 Shipping Fee for all orders below $100:
Asia & Pacific
- New Zealand
- Japan
- South Korea
- Taiwan
- Thailand
- Malaysia
- Singapore
North America
- United States of America
- Canada
Europe
- Austria
- Belgium
- Bulgaria
- Czech
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- United Kingdom
Please double check your shipping address before confirming payment for your order. Erthe Life is unable to reroute packages and this may incur extra fees.